Privacy policy

Last Updated: August 9, 2026

CustomC10 (“CustomC10,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit CustomC10.com, purchase our products, communicate with us, interact with our advertisements, or otherwise use our website and services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and other applicable policies.

1. INFORMATION WE COLLECT

Depending on how you interact with CustomC10, we may collect the following categories of personal information.

Contact Information

We may collect:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Other information you provide when contacting us

Order and Transaction Information

When you purchase products, we may collect information including:

• Products purchased
• Order number
• Purchase amount
• Discounts used
• Shipping method
• Order status
• Return or refund information
• Transaction history
• Customer-service communications

Payment Information

Payments may be processed through Shopify and third-party payment processors.

Payment providers may collect payment-card numbers, expiration dates, security codes, billing information, and other financial information necessary to process transactions.

CustomC10 generally does not directly store complete payment-card numbers when payments are processed by third-party payment processors.

Account Information

If account functionality is available, we may collect information such as your:

• Name
• Email address
• Login information
• Order history
• Account preferences

Device and Internet Information

When you visit our website, we and third parties providing services to us may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate location derived from IP address
• Referring website
• Pages viewed
• Links clicked
• Date and time of visits
• Website interactions
• Shopping activity
• Session information

Shopping and Website Activity

We may collect information regarding how you interact with CustomC10.com, including:

• Products viewed
• Products searched
• Items added to your cart
• Checkout activity
• Purchases
• Website navigation
• Advertising interactions
• Referral sources

Communications

If you contact us, we may collect and retain your communications and the information you provide in connection with customer service, questions, complaints, returns, refunds, or other requests.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you, such as when you place an order, contact us, create an account, sign up for marketing, or submit information through our website.

Automatically, through cookies, pixels, tags, local storage, server logs, and similar technologies.

From service providers, such as ecommerce, payment, shipping, analytics, advertising, fraud-prevention, and marketing providers.

From advertising and social-media platforms, where permitted by law and the applicable platform's policies.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders
• Process payments
• Ship merchandise
• Provide order confirmations and updates
• Handle returns, refunds, and exchanges
• Provide customer service
• Maintain customer accounts
• Detect and prevent fraud
• Protect our website and customers
• Diagnose technical problems
• Improve our website
• Analyze website traffic
• Understand customer interests
• Measure advertising performance
• Personalize advertising where permitted
• Conduct marketing campaigns
• Maintain business and tax records
• Resolve disputes
• Enforce our Terms of Service
• Protect our legal rights
• Comply with applicable laws and legal obligations

We may also use information for other purposes disclosed to you when it is collected.

4. COOKIES AND SIMILAR TECHNOLOGIES

CustomC10.com may use cookies and similar technologies.

Cookies are small files or pieces of information stored on or associated with your browser or device.

We may use these technologies for purposes including:

• Keeping the website functioning
• Maintaining shopping carts
• Remembering preferences
• Providing checkout functionality
• Website security
• Fraud prevention
• Analytics
• Measuring website performance
• Understanding customer behavior
• Measuring advertising effectiveness
• Marketing and advertising

Some cookies are necessary for our website to function. Other technologies may be used for analytics or advertising.

Depending on applicable law and available website functionality, you may be able to manage certain cookie preferences through our website's privacy or cookie controls.

Blocking certain cookies may affect website functionality.

5. META/FACEBOOK PIXEL AND ADVERTISING

CustomC10 may use advertising technologies provided by Meta Platforms, including the Meta Pixel, to understand how visitors interact with our website, measure advertising performance, create advertising audiences, and deliver or measure advertisements.

These technologies may collect or receive information concerning your browser, device, IP address, website interactions, pages or products viewed, purchases, and other online activity, depending on our configuration and Meta's technologies.

Information transmitted through advertising technologies may be processed by the applicable advertising provider according to its own terms and privacy practices.

The use of advertising technologies can potentially constitute “sharing” of personal information for cross-context behavioral advertising under California law where the statutory requirements apply. California describes “sharing” in this context as sharing personal information for cross-context behavioral advertising.

Where applicable, CustomC10 provides legally required mechanisms for consumers to opt out of covered sale or sharing.

6. ANALYTICS

We may use analytics technologies to understand how visitors use CustomC10.com.

Analytics information can help us understand:

• Number of visitors
• Traffic sources
• Popular products
• Website navigation
• Device and browser usage
• Conversion activity
• Website performance

We use this information to improve our Services and business operations.

7. EMAIL AND SMS MARKETING

If you voluntarily subscribe to marketing communications, we may use your contact information to send promotional messages, product announcements, special offers, abandoned-cart communications where permitted, or other marketing.

You may unsubscribe from marketing emails using the unsubscribe mechanism contained in the message.

Where SMS marketing is offered, SMS consent is handled according to applicable consent requirements and our applicable messaging terms.

Consent to receive marketing text messages is not a condition of purchasing products.

Transactional messages regarding an existing order may be treated separately from marketing communications.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties that assist us with operating our business, including providers involved with:

• Ecommerce hosting
• Payment processing
• Order fulfillment
• Shipping
• Customer service
• Email delivery
• SMS services
• Analytics
• Advertising
• Fraud prevention
• Website hosting
• Information technology
• Security
• Accounting
• Professional services

We may provide these parties information reasonably necessary for them to perform services for us.

9. SHOPIFY

Our online store may be hosted and operated using Shopify.

Shopify may process information concerning website visitors and customers to provide ecommerce, checkout, security, payment, analytics, and other functionality.

Shopify's processing of personal information may also be governed by Shopify's own privacy practices.

10. PAYMENT PROCESSORS

We use third-party payment processors to process purchases.

These companies may collect payment and identity information necessary to authorize and complete transactions, detect fraud, comply with financial regulations, and provide their services.

Their handling of information is governed by their applicable privacy policies and agreements.

11. SHIPPING PROVIDERS

We may disclose information necessary to deliver orders to shipping carriers and fulfillment providers.

This information may include your:

• Name
• Shipping address
• Telephone number
• Email address
• Order or shipment information

Carriers process this information according to their own privacy practices and legal obligations.

12. LEGAL DISCLOSURES

We may disclose personal information when reasonably necessary to:

• Comply with applicable law
• Respond to subpoenas or court orders
• Respond to lawful governmental requests
• Prevent or investigate fraud
• Protect our legal rights
• Enforce agreements
• Protect customers
• Protect the security of our Services
• Investigate illegal activity
• Establish, exercise, or defend legal claims

We may also disclose information where otherwise permitted or required by law.

13. BUSINESS TRANSACTIONS

If CustomC10 undergoes a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

14. SALE OR SHARING OF PERSONAL INFORMATION

CustomC10 does not sell personal information for money in the traditional sense.

However, some uses of advertising cookies, pixels, and similar technologies may be considered a “sale” or “sharing” of personal information under certain privacy laws, even where no money is exchanged.

For example, information transmitted through advertising technologies such as Meta Pixel may potentially constitute “sharing” for cross-context behavioral advertising under California law where the applicable statutory requirements are met.

Where CustomC10 is subject to such requirements, consumers may exercise applicable opt-out rights through the privacy controls made available on our website.

California authorities specifically explain that covered businesses that sell or share personal information must provide appropriate opt-out methods and honor qualifying Global Privacy Control signals.

15. YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include rights to:

• Request access to personal information
• Request information about our collection and use
• Request correction
• Request deletion
• Opt out of certain sales or sharing
• Limit certain uses of sensitive personal information
• Obtain information concerning categories of third parties
• Exercise privacy rights without unlawful discrimination

Not every right applies in every situation.

16. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under the California Consumer Privacy Act, as amended (“CCPA”), where the CCPA applies to CustomC10 and the particular processing activity.

These rights may include the:

Right to Know — Request information regarding personal information collected, used, disclosed, sold, or shared.

Right to Delete — Request deletion of certain personal information, subject to legal exceptions.

Right to Correct — Request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing — Direct a covered business not to sell or share personal information.

Right to Limit — In circumstances covered by law, limit certain uses and disclosures of sensitive personal information.

Right to Non-Discrimination — Exercise applicable CCPA rights without unlawful discrimination.

These are among the rights identified by California's Attorney General.

17. YOUR PRIVACY CHOICES / DO NOT SELL OR SHARE

Where required by applicable law, CustomC10 will provide a “Your Privacy Choices” or equivalent mechanism allowing consumers to exercise applicable rights concerning the sale or sharing of personal information.

This may include opting out of advertising-related sharing through our website's privacy controls.

If you cannot access the applicable privacy control, you may contact:

smartbrandusa@gmail.com

with the subject:

PRIVACY REQUEST

We may request information reasonably necessary to process or verify your request as permitted by law.

18. GLOBAL PRIVACY CONTROL

Where required by applicable law, CustomC10 recognizes qualifying browser-based opt-out preference signals, including Global Privacy Control (GPC).

California authorities state that covered businesses must honor qualifying GPC signals as valid requests to opt out of sale or sharing.

The effect of a browser-based privacy signal may depend on the browser, device, account status, and applicable law.

19. NOTICE AT COLLECTION

At or before collecting personal information where required by applicable law, we may provide a Notice at Collection identifying relevant categories of personal information, purposes for collection or use, whether applicable information is sold or shared, applicable retention information, and links to relevant privacy choices and this Privacy Policy.

California guidance identifies these items among the information required in a Notice at Collection for covered businesses.

20. VERIFYING PRIVACY REQUESTS

To protect customer information, we may need to verify your identity before processing certain privacy requests.

Verification methods will depend on the nature and sensitivity of the requested information.

Information collected for verification will be used for verification and related legal compliance purposes.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may require appropriate documentation establishing the agent's authority.

21. DATA RETENTION

We retain personal information for no longer than reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.

Retention periods may depend on the type of information and why we collected it.

For example, we may retain transaction and customer information as reasonably necessary to:

• Fulfill orders
• Maintain transaction records
• Process returns
• Provide customer service
• Maintain accounting records
• Satisfy tax obligations
• Prevent fraud
• Handle chargebacks
• Resolve disputes
• Enforce agreements
• Maintain security
• Establish or defend legal claims
• Comply with legal obligations

Information may therefore remain in our records after an order has been completed or an account has been closed.

We do not represent that all personal information is automatically deleted within 30 days.

22. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

If you believe your interaction with us is no longer secure, please contact us promptly.

23. CHILDREN'S PRIVACY

CustomC10 is a general-audience merchandise store and is not intended to collect personal information from children in violation of applicable law.

We do not knowingly use our Services to solicit personal information from children where parental consent would be legally required.

If you believe a child has provided personal information to us improperly, please contact us at smartbrandusa@gmail.com.

24. THIRD-PARTY WEBSITES

CustomC10.com may contain links to third-party websites or services.

We do not control the privacy practices of independently operated third parties.

When you leave our website, we encourage you to review the privacy policy of the website or service you visit.

25. SOCIAL MEDIA

We may maintain profiles or interact with users through social-media platforms.

Information you provide directly to a social-media platform is governed by that platform's privacy practices.

If you communicate with CustomC10 through a social-media platform, we may receive information that you make available through that interaction.

26. DO NOT TRACK

Some browsers provide “Do Not Track” signals.

Because there is not necessarily a uniform industry standard governing all Do Not Track signals, our website may not respond to traditional Do Not Track signals in the same manner across all technologies.

This is different from legally recognized opt-out preference signals such as Global Privacy Control, which we honor where required by applicable law.

California has historically recommended that privacy policies explain how websites respond to browser tracking signals and whether third parties may collect information through the website.

27. INTERNATIONAL VISITORS

CustomC10 is operated from the United States.

If you access our Services from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Where applicable, we handle such transfers according to applicable legal requirements.

28. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our Services, technologies, business practices, service providers, or applicable laws.

When we update this Privacy Policy, we will revise the Last Updated date.

Where required by law, we will provide additional notice concerning material changes.

We encourage customers to periodically review this Privacy Policy.

29. CONTACT US

Questions, concerns, or requests concerning this Privacy Policy or our privacy practices may be directed to:

CustomC10
California, United States

Email: smartbrandusa@gmail.com
Website: CustomC10.com

For privacy-related requests, please use the subject line:

PRIVACY REQUEST