Terms of service

Last Updated: August 9, 2026

Welcome to CustomC10. These Terms of Service (“Terms”) govern your access to and use of the CustomC10 website, online store, products, content, and related services (collectively, the “Services”).

Throughout these Terms, “CustomC10,” “we,” “us,” and “our” refer to the operator of the CustomC10 online store. “You” and “your” refer to any visitor, customer, purchaser, or other user of our Services.

By visiting our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms and any policies incorporated into them by reference.

If you do not agree to these Terms, please do not use our Services.

1. ONLINE STORE TERMS

By using our Services, you represent that you have the legal capacity to enter into a binding agreement or that you are using the Services with the authorization of a parent or legal guardian where permitted by law.

You may not use our products or Services for any illegal or unauthorized purpose.

You may not violate any applicable local, state, federal, or international law while using our Services.

You may not transmit viruses, malware, malicious code, or other technology intended to damage, interfere with, or obtain unauthorized access to our website or systems.

2. PRODUCTS AND PRODUCT INFORMATION

CustomC10 sells merchandise and related products, which may include apparel, decals, accessories, keychains, automotive-themed merchandise, collectibles, and other items.

We make reasonable efforts to accurately display product descriptions, photographs, dimensions, colors, specifications, availability, and pricing.

However, actual product colors and appearance may vary depending on your device, monitor, lighting conditions, manufacturing variations, or other factors.

Product photographs may include mockups, staged photographs, digital renderings, props, vehicles, tools, computers, or other objects used solely to demonstrate the product.

Unless expressly stated otherwise, objects appearing in product photographs are not included with the product.

Minor variations in color, dimensions, placement, printing, materials, or appearance that are normal for the manufacturing process do not necessarily constitute defects.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to discontinue products, change quantities, modify designs, update packaging, or limit the quantity available for purchase at any time.

Placing an item in your shopping cart does not reserve that item.

We cannot guarantee that an item will remain available until checkout has been successfully completed.

4. PRICES

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices, discounts, promotions, and product availability may change without notice.

We reserve the right to correct typographical errors, pricing errors, product-description errors, inventory errors, discount errors, and other inaccuracies.

If an obvious pricing or listing error affects an order, we may cancel or correct the affected order as permitted by applicable law. If payment has already been collected for an order we cancel, we will issue the appropriate refund.

5. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, subject to applicable law, to refuse, limit, or cancel orders for legitimate reasons, including suspected fraud, payment problems, inventory shortages, pricing errors, unauthorized reselling, abuse of promotions, incorrect shipping information, or violations of these Terms.

We may limit quantities purchased per person, household, account, payment method, billing address, or shipping address.

6. PAYMENT

You agree to provide current, complete, and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed by third-party payment providers.

We generally do not directly receive or store complete payment-card information when transactions are handled through third-party payment processors.

7. SALES TAX

Applicable sales tax may be collected based on the shipping destination, transaction, product, and requirements of applicable law.

Customers are responsible for taxes, duties, customs charges, or other governmental charges for which they are legally responsible.

8. SHIPPING

Shipping times displayed on our website are estimates unless expressly identified as guaranteed.

Processing time and carrier transit time are separate.

Orders may be shipped through third-party carriers such as USPS, UPS, FedEx, or other delivery services.

Once an order has been transferred to a carrier, delivery may be affected by circumstances outside our reasonable control, including weather, transportation interruptions, carrier delays, incorrect addresses, natural disasters, governmental actions, or other events.

Nothing in these Terms eliminates any responsibility CustomC10 has under applicable law.

9. SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address.

Please review your address carefully before submitting your order.

If you discover an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by law.

10. LOST, STOLEN, DAMAGED OR MISSING PACKAGES

If tracking indicates a delivery problem, contact us so that we can review the circumstances and determine the appropriate next steps under our Shipping and Refund Policies and applicable law.

A carrier's delivery scan may be relevant evidence of delivery, but nothing in these Terms eliminates consumer rights or obligations imposed by applicable law.

Customers should promptly report damaged, incorrect, or missing merchandise.

We may request photographs, packaging information, tracking information, or other reasonable documentation necessary to investigate a claim.

11. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, and cancellations are governed by our posted Refund Policy, which is incorporated into these Terms by reference.

Customers should review that policy before purchasing.

Nothing in our Refund Policy or these Terms limits any non-waivable rights available under applicable law.

12. CUSTOM, PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Certain personalized, customized, made-to-order, or specially produced merchandise may not qualify for returns or exchanges except where the product is defective, incorrect, or applicable law requires otherwise.

Any applicable restrictions will be disclosed in the product description or Refund Policy.

13. DIGITAL PRODUCTS

If CustomC10 sells downloadable files, guides, graphics, wallpapers, or other digital products, your purchase grants you a limited, non-exclusive, non-transferable license for the permitted use described with that product.

Purchasing digital content does not transfer ownership of the underlying intellectual property.

Unless expressly authorized, digital products may not be resold, redistributed, uploaded, reproduced for commercial distribution, shared publicly, or otherwise commercially exploited.

14. INTELLECTUAL PROPERTY

The CustomC10 website and its original content—including CustomC10 branding, logos, graphics, photographs, videos, product artwork, designs, written material, website content, and other intellectual property—are owned by or licensed to CustomC10 except where otherwise indicated.

You may not reproduce, copy, modify, distribute, sell, commercially exploit, scrape, republish, or create derivative works from our protected content without authorization except where permitted by law.

Purchasing merchandise does not grant ownership of our trademarks, copyrights, designs, or other intellectual property.

15. USER CONTENT

If you voluntarily submit a review, photograph, video, testimonial, comment, or other content to CustomC10, you represent that you have the right to submit that material.

Where you expressly submit content for publication, promotional use, or reposting, you grant CustomC10 a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, and use that content for those disclosed purposes, subject to applicable law.

You retain ownership of your original content.

16. REVIEWS

Reviews must reflect genuine experiences and may not contain knowingly false information, unlawful material, threats, malware, impersonation, spam, or content that infringes another person's rights.

We reserve the right to moderate or remove content where permitted by law and our policies.

17. PROHIBITED USES

You may not use our website or Services to engage in fraud; impersonate another person; violate intellectual-property rights; introduce malicious software; interfere with website security; gain unauthorized access to systems or accounts; scrape or harvest information unlawfully; manipulate reviews; abuse promotional offers; conduct fraudulent chargebacks; or violate applicable law.

We may suspend or terminate access to our Services for violations of these Terms.

18. THIRD-PARTY SERVICES

Our website may rely upon or integrate third-party services for ecommerce hosting, payments, analytics, advertising, email, text messaging, shipping, fraud prevention, customer service, and other business functions.

Those providers operate according to their own applicable terms and privacy practices.

To the maximum extent permitted by law, CustomC10 is not responsible for the independent conduct, availability, security, content, or practices of third-party websites and services that we do not control.

19. THIRD-PARTY LINKS

Our website may contain links to websites that are operated by third parties.

A link does not necessarily constitute our endorsement of the third party.

We are not responsible for the content, products, security, privacy practices, or availability of independently operated third-party websites.

20. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, analytics tools, advertising technologies, and similar technologies.

These technologies may be used to operate our website, maintain shopping-cart functionality, remember preferences, analyze traffic, understand customer interactions, prevent fraud, measure advertising effectiveness, and support marketing.

Our website may use technologies provided by third parties, including the Meta Pixel, as well as technologies provided through our ecommerce and advertising platforms.

More information about the personal information we collect, how it is used, how long it is retained, the parties to whom it may be disclosed, and privacy choices available to consumers is provided in our Privacy Policy and applicable privacy controls.

Where required by law, we provide mechanisms allowing consumers to exercise applicable privacy choices.

21. CALIFORNIA PRIVACY RIGHTS

California residents may have rights regarding their personal information under applicable California privacy laws.

Depending upon the law and circumstances, those rights may include the right to know, access, correct, or delete certain personal information and rights concerning certain uses, sales, or sharing of personal information.

Please review our Privacy Policy and applicable privacy-choice mechanisms for additional information.

Nothing in these Terms is intended to waive privacy rights that cannot lawfully be waived.

22. DATA RETENTION

We retain personal information for periods reasonably necessary to fulfill the purposes for which it was collected, operate our business, maintain transaction and tax records, prevent fraud, resolve disputes, comply with legal obligations, and enforce agreements, subject to applicable law.

We do not promise that all customer information will automatically be deleted within 30 days.

Certain records may need to be retained for longer periods for legitimate business or legal purposes.

23. WEBSITE AVAILABILITY

We do not guarantee that the website will operate continuously, error-free, or without interruption.

The website may occasionally become unavailable due to maintenance, upgrades, technical problems, third-party failures, security issues, or circumstances outside our reasonable control.

24. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, SERVICES, AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

CUSTOMC10 DISCLAIMS WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

This disclaimer does not exclude warranties, remedies, or consumer protections that cannot legally be excluded.

Any written product warranty expressly provided by CustomC10 remains subject to its stated terms.

25. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMC10 AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AGENTS, REPRESENTATIVES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF USE, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMC10'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT, TRANSACTION, OR THESE SERVICES SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO CUSTOMC10 FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

The exclusions and limitations above apply only to the maximum extent permitted by law.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

26. PRODUCT USE AND ASSUMPTION OF RISK

You are responsible for using products for their intended purposes and following any instructions, warnings, or recommendations provided with the product.

For merchandise intended to be applied or attached to another surface, such as decals, emblems, accessories, or similar products, the customer is responsible for determining whether the product and installation method are appropriate for the intended surface.

Improper installation, removal, cleaning, modification, or use may result in damage.

To the maximum extent permitted by law, CustomC10 is not responsible for damage resulting from misuse, improper installation, unauthorized modification, neglect, or use inconsistent with provided instructions.

27. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless CustomC10 and its owners, officers, employees, affiliates, contractors, agents, and representatives from third-party claims, liabilities, damages, losses, and reasonable costs and expenses arising from your unlawful misuse of our Services, violation of these Terms, violation of another person's rights, or violation of applicable law.

This provision does not require indemnification where prohibited by applicable law.

28. FRAUDULENT TRANSACTIONS AND CHARGEBACKS

We take payment fraud seriously.

Customers are encouraged to contact us regarding order or billing problems before initiating a payment dispute when reasonably practicable.

We reserve the right to investigate suspected fraudulent transactions, unauthorized purchases, false non-delivery claims, promotion abuse, and fraudulent chargebacks.

We may provide relevant transaction records, tracking information, customer communications, order information, and other evidence to payment processors, financial institutions, carriers, law enforcement, or other appropriate parties where permitted by law.

Nothing in this section restricts a customer's lawful right to dispute unauthorized or improper charges.

29. FORCE MAJEURE

To the extent permitted by applicable law, CustomC10 will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fires, floods, earthquakes, pandemics, labor disruptions, carrier interruptions, internet outages, supply-chain disruptions, governmental actions, war, civil disturbances, or failures of third-party infrastructure.

30. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable federal law controls.

Nothing in this provision deprives consumers of mandatory protections provided by applicable law.

31. VENUE

To the extent permitted by applicable law, any court proceeding arising from or relating to these Terms or the Services shall be brought in an appropriate state or federal court having jurisdiction in Monterey County, California.

Nothing in this provision overrides venue or jurisdiction rights that cannot legally be waived.

32. INFORMAL DISPUTE RESOLUTION

Before commencing litigation, you and CustomC10 agree, where permitted by law, to make a good-faith effort to resolve the dispute informally.

The complaining party should provide written notice describing the nature of the dispute, relevant transaction, and requested resolution.

Unless immediate relief is reasonably necessary or applicable law provides otherwise, the parties will have 30 days after receipt of the notice to attempt to resolve the dispute.

33. ARBITRATION

CustomC10 does not impose a mandatory arbitration agreement through this section unless a separate, valid arbitration agreement has been presented to and accepted by the customer.

Because arbitration agreements can waive important rights—including access to a jury trial—and enforceability depends heavily on the language and checkout acceptance process, any mandatory arbitration or class-action waiver should be separately drafted and reviewed by qualified California counsel before implementation.

34. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permissible or severed where appropriate.

The remaining provisions will remain in full force and effect.

35. NO WAIVER

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

36. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and CustomC10 concerning your use of the Services.

37. CHANGES TO THESE TERMS

We may revise these Terms from time to time.

When changes are made, the “Last Updated” date at the beginning of these Terms will be updated.

Where required by applicable law, we will provide additional notice of material changes.

Changes will apply prospectively as required by law and will not retroactively eliminate rights that have already accrued.

38. TERMINATION

We may suspend or terminate access to the Services if a user materially violates these Terms, engages in fraud, attacks or interferes with our systems, infringes intellectual-property rights, or engages in unlawful conduct.

Provisions that by their nature should survive termination—including intellectual-property, limitation-of-liability, indemnification, dispute, and governing-law provisions—will survive to the extent permitted by law.

39. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

CustomC10
California, United States
Email: smartbrandusa@gmail.com
Website: CustomC10.com